Updated
If you've always wanted to work for big companies or Big Techs, maybe your chance of landing a great opportunity is closer than you think.
That's because Amazon has made two vacancies available in its sectors. Check them out below.
Amazon Customer Service Operator (Home Office)
Job description:
The customer service operator is the professional who actively or receptively assists the company's customers through communication channels such as e-mail, online chat, telephone systems and social networks.
Activities:
Help a variety of Amazon customers by phone, e-mail and/or chat.
Use tools and programs to navigate the site, research accounts, analyze options and solutions for customers and communicate them effectively.
Support customers through typing skills, telephone and computer surfing on the Internet and website, various browsers, e-mail, social media and instant messaging or chat tools.
Actively solving problems and innovating on behalf of clients with good judgment to ensure the right result for the client.
Follow detailed verbal and written instructions.
Ability to empathize and prioritize customer needs
Opportunity to learn other areas of the business and support specialist departments as needed.
Requirements:
Over 18s with a national identity card or permanent residence card (Dimex).
High school or equivalent.
Fluent proficiency in English and Portuguese required (bilingual position). We will administer an English assessment.
Strong typing, telephone and computer navigation skills.
Ability to follow detailed verbal and written instructions.
For more information, visit the website:
Amazon Home Office Customer Service (Computer and Phone Provided))
Job description:
The Customer Service Operator is the professional responsible for answering the telephone with a focus on assisting customers in various situations. A Customer Service Operator provides support to customers, meeting their needs with regard to questions, compliments, suggestions and complaints.
Activities:
It is the agents' responsibility to ensure uninterrupted internet connectivity and to have an "office-like" environment within their home, so that they can offer the best performance in terms of productivity and quality.
The agents communicate with customers preferably by e-mail and telephone, using a variety of software tools that allow them to browse user accounts, perform searches, review policies and communicate solutions effectively in a fun and innovative environment.
Requirements:
Reside in SĆ£o Paulo and have citizenship or legal immigration status in the country.
Have or be available to obtain high-speed Internet (10 MGB download / 2 MBG upload or higher).
Be over 18
High school diploma
National identity card or residence card with free work condition
Up-to-date criminal record certificates.
For more information go to: https://www.amazon.jobs/pt/
Another option is to go to Amazon's official website, as the company always offers various opportunities in different countries and areas of activity.
My name is Pedro and I write daily for the job portal.